Privacy Policy

This privacy policy applies to the Gravo app (the "Application") for mobile devices, an e-commerce platform operated by Meherbaan (collectively, the "Service Provider").

To facilitate shopping and delivery, the Application collects information when you download, register, and use it. This information includes, but is not limited to:

• Personal Identifiers: Name, email address, and phone number (for authentication and order updates).
• Delivery Data: Shipping addresses and PIN codes to determine delivery serviceability.
• Transaction Data: Order history, cart contents, product variants selected, and billing details.
• Payment Data: Payment processing is handled securely by Razorpay. The Application does not store complete UPI PINs, credit card numbers, or bank account passwords on its servers.
• Device Data: Your device's Internet Protocol (IP) address, mobile operating system, and time spent on the Application.

The Application may collect your device's location to provide location-based e-commerce features.

• Geolocation Services: Used to verify delivery serviceability in operational areas and optimize local delivery routes.
• Analytics and Improvements: Aggregated location data helps the Service Provider map demand and improve quick-commerce operations.

The Application or its third-party SDKs may use cookies, pixels, local storage (such as SQLite/Room databases), and similar technologies to support offline functionality, maintain cart states, and manage user sessions.

The Service Provider utilizes trusted third-party services for backend infrastructure, authentication, and payment processing. These third parties have their own Privacy Policies regarding data handling:

• Google Play Services
• Firebase (Authentication, Cloud Firestore, Cloud Functions)
• Firebase Crashlytics & Google Analytics
• Razorpay (Payment Gateway)

The Service Provider may disclose your information to these providers strictly to facilitate app functionality, process orders, and complete transactions.

In accordance with applicable data protection laws, including India's Digital Personal Data Protection (DPDP) Act 2023, you have the right to:

• Access the personal data (including order history and addresses) held by the Service Provider.
• Correct any inaccurate or outdated information in your profile.
• Request the deletion of your account and associated personal data.

To exercise these rights, withdraw consent, or request data deletion, contact the Service Provider at khanfareed01131@gmail.com.

The Service Provider retains personal data based on its necessity for e-commerce fulfillment and legal compliance:

• User Provided Data (Addresses, Phone Numbers): Retained as long as your account is active to facilitate future orders.
• Transaction Records: Order invoices and payment receipts are retained as required by Indian tax and commercial laws.

If you request account deletion, your profile will be removed, but transactional records may be kept in an anonymized or legally compliant format for auditing purposes.

The Service Provider provides physical, electronic, and procedural safeguards to protect your information. This includes atomic database transactions to secure inventory locking, encrypted payment webhooks, and secure cloud infrastructure.

The Application is not intended for children under 13 years of age. The Service Provider does not knowingly collect personally identifiable information from children. If a parent or guardian becomes aware that a child has provided personal information, please contact khanfareed01131@gmail.com to have it removed.

The Service Provider may disclose User Provided Information as required by law, such as to comply with legal processes, protect safety, investigate fraud, or respond to government requests.

This Privacy Policy may be updated periodically to reflect changes in legal requirements or platform updates. Continued use of the Application signifies acceptance of the updated policy.

If you have any questions regarding privacy while using Gravo, or have questions about our practices, please contact the Service Provider via email at khanfareed01131@gmail.com.

Effective Date: 2026-11-08